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Library Assessment Plan

Outreach / Engagement Goals & Objectives

A vital part of the Library's Mission is to "provide its students, faculty, staff, and administration with the resources necessary to support their educational needs and objectives." In order to accomplish this, Henry Buhl Library seeks to achieve the following goals with respect to Library Outreach / Engagement:


Goal 1: Be the academic information center of the Grove City College campus

Goal 2: Provide assistance and appropriate resources to support scholars with their academic pursuits

Goal 3: Foster an interest in and/or love of the library

Goal 4: Provide opportunities outside of the classroom that promote education and care for the whole person


These goals are aligned with Henry Buhl Library's mission "to provide its students, faculty, staff, and administration with the resources necessary to support their educational needs and objectives," as well as Grove City College's institution-wide objectives.


In order to accomplish these library goals, the Outreach Services Librarian has established the following objectives for Outreach / Engagement:

  • Promote awareness of new and existing library services and resources to the campus community
  • Foster relationships with campus departments to raise awareness of new and existing library services and resources within the campus community
  • Foster relationships with campus departments to maintain an open dialogue about the educational and information needs of the campus community
  • Create programs, social media content and marketing materials that promote library services and resources
  • Create programs, social media content and marketing materials that strive to foster an interest in and/or love of the library
  • Encourage feedback and conduct assessment of library programs, services and resources to ensure that the we are supporting the educational needs of the campus community

Library Newslettter Statistics

Description of Assessment The Student and Faculty/Staff newsletters are uploaded to our content management and curation platform Libguides.com. A link to the newsletters are emailed to students, faculty and staff. The Outreach Services librarian gathers read statistics for each issue every month.
Responsibility Outreach Services Librarian
Distribution of Results Library Director; Library Staff
Assessment Schedule Ongoing; major changes reported when noted
Last Assessment Occurred Fall 2019

Changes Made Based on
Assessment Data

The library newsletters were initially distributed via email as PDFs (Fall 2013 - Spring 2017). However, this did not allow the Outreach Services Librarian to gauge the number of recipients that read their newsletter.

In Fall 2017, Issuu.com began distributing the newsletters. This site provides statistics about the number of recipients that read the newsletter, as well as the number of links clicked within the publication. Identification of trends may result in changes in future semesters.

The hosting platform changed again in February 2018 from Issuu.com to Libguides.com because of a change in Issuu’s offered services. The statistics feature was removed from Issuu.com for a free account. Libguides was chosen as the alternative because the library already subscribes to the service and it provides a statistics feature.

Social Media Statistics

Description of Assessment The library has accounts on Facebook and Twitter. Our accounts are promoted on our homepage and on marketing materials. Posts to these sites occur several times a week. The Outreach Services librarian gathers impression statistics such as likes, shares and re-tweets on the account and each individual post once a month.
Responsibility Outreach Services Librarian
Distribution of Results Library Director; Library Staff
Assessment Schedule Ongoing; major changes reported when noted
Last Assessment Occurred Fall 2019

Changes Made Based on
Assessment Data

 

Library Open House Feedback Survey

Description of Assessment Respondents are asked what they liked and didn't like about the Open House, any suggestions for improvements, and what, if any, questions they still have about the library and/or its services. With the IL Student Learning Outcomes focusing on students being able to navigate the library and its services, particular attention is paid to any responses on these topics. All responses are discussed by the Library Director, Assessment Coordinator, and Outreach Services Librarian before the next Open House and adjustments are made as needed.
Responsibility Library Assessment Coordinator
Distribution of Results Library Director; Outreach Services Librarian; Provost; L & T Committee, Board of Trustees
Assessment Schedule Every Fall, beginning Fall 2015
Last Assessment Occurred Fall 2019
Changes Made Based on Assessment Data

1. Added more signage and student staff to the event to improve navigation. Discontinued using library maps as guides. (2016)

2. Added more visuals, campus organizations, and activities to the Open House. (2016)

3. Invited the TLC Helpdesk to be a part of the Library Open House. (2017)

4. In addition to therapy dogs, the library invited cats to participate in the Library Open House as well. (2017)

Drop-in Session Data

Description of Assessment

Reference Staff and the Outreach Services Librarian host reference question & answer sessions in various locations on campus. Staff keep track of the dates sessions are held, number of visitors, number and type of questions answered, how students learned about the session, etc.

Data is used for planning and marketing future Drop-in Sessions.

Responsibility Assessment Coordinator; Outreach Services Librarian
Distribution of Results Library Director; Provost; L & T Committee, Board of Trustees
Assessment Schedule Ongoing; reported each semester
Last Assessment Occurred Fall 2017
Changes Made Based on Assessment Data  

Edible Book Festival Statistics

Description of Assessment Event hosted annually that promotes a love of books and raises money for local organizations. The Outreach Services Librarian gathers statistics on how many entries were submitted and how much money was raised.
Responsibility Outreach Services Librarian
Distribution of Results Library Director; Library Staff; Art Department Event Coordinator
Assessment Schedule Ongoing; once a year
Last Assessment Occurred Spring 2019

Changes Made Based on
Assessment Data

 

Suggestion Box

Description of Assessment A Suggestion Box is provided on the Library homepage. The Library Director and Assessment Coordinator receive copies of all suggestions provided via email. Responses are recorded and grouped into categories, then analyzed, looking for trends.
Responsibility Library Director; Library Assessment Coordinator
Distribution of Results Library Director; Library Staff; Provost; L & T Committee, Board of Trustees
Assessment Schedule Ongoing
Last Assessment Occurred Spring 2015

Changes Made Based on
Assessment Data

1.  Adjusted water pressure in the library bathrooms. (2014)

2.  Adjusted a Media Services door that was banging loudly and disturbing patrons. (2014)

3.  Made it possible for patrons to place their own holds online. (2014)

4.  Improved our displays of audio books (2014) and DVDs for easier browsing. (2015/16)

5.  Added carts with signs for students to place items that they used, but did not check out. (2014)

Therapy Dog Program

Description of Program Each Study Day, when students are under additional stress due to their upcoming final exams, therapy dogs are invited to the library to ameliorate the stress levels of students.
Grove City College Objectives

Grove City College Objectives Addressed with this Program:

  • Promote Physical Development -- Encourage individuals to engage in a healthy lifestyle that will promote lifelong fitness and wellness.
Buhl Library Goals

Buhl Library Goals Addressed with this Program:

  • Provide opportunities outside of the classroom that promote education and care for the whole person.
Outreach / Engagement Outcomes

Outreach / Engagement Outcome:

Students who attend the Therapy Dog Program event will:

  • Experience a reduction in their stress level.
Type of Assessment

Using a scale with three face emojis to indicate their stress, students will use stickers before and after visiting the dogs to demonstrate where their stress levels were prior to and after the event.

Description of Assessment

Approximately 15 minutes before the event, a large sheet of paper with the emojis placed equidistant from each other will invite students to indicate "How's your Stress?" A poster explaining the purpose of the board and how students can indicate their stress levels will be provided beside the paper. 

Shortly after the dogs have left, the poster and sheet of paper will be collected.

Outcome – “Students who attend the Therapy Dog Program event will experience a reduction in their stress level.”

  • The Outreach Librarian and Library Assessment Coordinator will review the sheet of paper and do the following:
    1. Break the space used for displaying the emojis into 5 equal sections to help us better classify any student stress levels where the student indicated they were in between the three emojis provided.
    2. Count the total number of students that indicated their stress level before the event.
    3. Count the total number of students that indicated their stress level after the event.
    4. Calculate the percentage of responses in each of the 5 newly-designated sections.

After the event, students' responses will be evaluated to determine if our target of 25% or fewer students indicating a final stress level in the top 2 sections (indicating a stress level of 4-5) was achieved. 

Responsibility Library Assessment Coordinator; Outreach Librarian
Distribution of Results Library Director; Provost; L & T Committee, Board of Trustees; Assistant Dean for Institutional Assessment
Assessment Schedule Every Study Day
Last Assessment Occurred Fall 2019
Changes Made Based on Assessment Data  

Additional Outreach Programs & Resources

Although not formally assessed at this time, the following programs and resources may be the subject of future assessments.

  • Autism Awareness Month
  • Book Sale
  • Community Outreach
  • Fall Fest
  • Focus Week
  • National Library Week promotions
  • Organizational Fair
  • Special Displays